Community Health Worker Job Description

Key Responsibilities:

  • Convey the purposes and services of employer’s program to the user population and the impact that program or service would have
  • Help patients develop health management plans and goals
  • Follow-up with health management/care plans with both patients and providers
  • Coach patients in effective management of their chronic health conditions and self-care
  • Assist patient in understanding care plans and instructions
  • Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place
  • Work collaboratively and effectively within a team
  • Establish positive, supportive relationships with participants and provide feedback
  • Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible
  • Assist clients in accessing related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services
  • Facilitate communication and coordinate services between providers
  • Motivate patients to be active, engaged participants in their health
  • Effectively work with people (staff, clients, doctors, agencies, etc.) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions
  • Build and maintain positive working relationships with the clients, therapists, providers, nurse case managers, agency representatives, supervisors and office staff
  • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations
  • Identify and apply appropriate role definition and skilled boundaries
  • Advocate for participants internally and externally in the community
  • Self-disclose peer relationship when appropriate to support recovery
  • Other duties as assigned